Because I did not want to appear full of rage in the context of my feature article on FAFSA, I could not include my angering personal contacts with the UMASS Financial Aid Office. Instead I choose this venue.
It all began in December 2008. I was a first-semester sophomore at UMASS Amherst.
I was considering moving out of my parents house at the time. My parents have a strict policy: if you move out of the house, you are “cut off” financially. I knew they wouldn’t budge, but I also felt that it was time for me to be an independent adult. My parents and I were fighting a lot at the time about how often I drove home to visit, how often I was calling them, hanging out with my friends too much, the normal stuff. They also disapproved of the relationship I was in. And it was stressing me out. And it was stressing them out. It was time.
So I went to the financial aid office to see what my options were. They told me that I had none.
So I left UMASS so I could go back to my job at home and save money to come back.
I started renting my own apartment that January. I was cut off financially, altogether.
I lived that way for two years, working and saving what little I could, until I could stay away from UMASS no longer. And now I am back.
I was, however, under the misconception that after living completely on my own for two years and being able to prove this, that I would at least be eligible for more aid. This was not the case.
The women in the financial aid office were stand-offish and downright rude. I went there several times asking for help. They gave me the dependency status appeal form and told me that I had to be able to prove abuse in order to be independent of my parents, or a “break” in the family. To qualify a “break” I would have to have literally no contact with them, which was not the case.
I explained my situation to them. “Unless you can convince your parents to help, you’re ‘out of luck,'” they told me.
They were the opposite of helpful.
I gave up on them and instead decided to work my way through. I work 45 hours a week on top of all my classwork.
When the time came to do my final project on financial aid and I went to the UMASS Financial Aid office yet again, they were just as rude. They ignored me at first. Then they just said, go to the next office if you have questions, without even looking up from the desk.
The lady in the next office said coldly that she was not permitted to answer any questions, that I had to go to the “news office.”
I went to where they instructed me to go and the person they told me to talk to was on vacation, of course. So they sent me to yet another office.
The man at the desk listened to my questions. He told me that they probably were not going to answer my questions, but that he would try. He sent me an email five days later saying that they had no information for me.
Isn’t their job to answer our questions? Or is it just to sit there, pretending to do a job?